Last updated: 24 July 2025

Vision Alive (“we”, “our”, “us”) operates the website https://thevisionalive.com. We respect your privacy and are committed to protecting the personal information you share with us. This statement explains what data we collect, how we use it, the choices you have, and how we keep it secure—in line with Microsoft Advertising, GDPR, CCPA and other applicable laws.

1. Information we collect

You may visit our site anonymously; however, certain features (cart, checkout, personalised offers) require cookies or form data.

2. Why we collect your data

*GDPR Art. 6 legal bases for EU/UK visitors.

3. Cookies & similar technologies

We use first‑party and third‑party cookies, pixels and device identifiers to:

• remember cart items and preferences
• measure traffic and performance
• run remarketing and conversion tracking with:
  • Microsoft Advertising UET (Bing)
  • Google Ads & Google Analytics

Microsoft Advertising (UET) & Consent Mode

Our UET tag operates in Consent Mode, meaning it only sets or reads cookies for personalised advertising if you have granted consent through our banner. If consent is denied, data collection is limited to non‑identifiable metrics. You can also opt‑out via the Digital Advertising Alliance’s AdChoices tool.

Managing cookies

You can:

• configure your browser to refuse some or all cookies;
• revisit our “Cookie Settings” link (footer) to change or withdraw consent;
• opt‑out of personalised ads served by Microsoft and by Google.

Declining cookies may disable certain features (e.g., checkout).

4. How we share information

We never sell your personal data.

We share it only with trusted service providers who process it under written agreements, including:

• payment processors (Stripe, PayPal, ClickBank)
• fulfilment & logistics partners (USPS, UPS, FedEx)
• email & CRM platforms (Klaviyo, Zendesk)
• analytics & ad platforms (Microsoft Advertising, Google Ads/Analytics)

These partners may store data in the United States or other jurisdictions with appropriate safeguards (e.g., Standard Contractual Clauses). We may disclose information when required by law or to protect our rights, users, or property.

5. Data security & retention

• 256‑bit SSL secures all pages where data is entered.
• Payment details are tokenised and never stored on thevisionalive.com servers.
• Access to personal data is role‑based and logged.
• We retain order records for seven (7) years (tax/audit purposes) and marketing data until you unsubscribe or for a maximum of three (3) years of inactivity, whichever is sooner.

6. Your rights

Depending on your jurisdiction, you may have the right to:

• access, correct, delete or port your personal data;
• withdraw consent or opt‑out of marketing;
• object to processing or request restriction;
• lodge a complaint with a supervisory authority.

To exercise any rights, email support@thevisionalive.com or write to the address below. We will respond within 30 days.

7. Children’s privacy

We do not knowingly collect data from anyone under 13. If you believe a child has provided us data, please contact us and we will delete it promptly.

8. Third‑party links

Our site may link to external sites. We are not responsible for their content or privacy practices. Review those sites’ policies before providing personal information.

9. Changes to this policy

We may update this statement occasionally. Any changes will be posted on this page with a revised “Last updated” date. Material changes will be notified via email and/or site banner.

10. Contact us

Vision Alive – Privacy Office
Holistic Labs Ltd | Xpert Fulfillment Inc.
2532 Benzie Highway
Benzonia, MI 49616
USA
Email: support@thevisionalive.com
Phone: +1 (312) 324‑0024